1. Introduction

Smax Energy Co., Ltd. ("SMAX Energy", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website smaxenergy.com (the "Site") or interact with our services.

By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide when you:

• Fill out a contact form or request a quote
• Subscribe to our newsletter or marketing communications
• Verify a module using our Module Verification tool
• Communicate with us via email, phone, or other channels

This information may include your name, email address, phone number, company name, country, and any message content you provide.

2.2 Information Collected Automatically

When you visit the Site, we may automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or source
• Device type and screen resolution

This information is collected using cookies and similar tracking technologies as described in our Cookie Policy.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Process quote requests and facilitate business communications
• Provide module verification services
• Improve our website, products, and services
• Send marketing communications (with your consent)
• Analyse website usage and performance
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have given us clear consent to process your personal data for a specific purpose
• Legitimate Interest: Where processing is necessary for our legitimate business interests, such as improving our services and responding to enquiries
• Contractual Necessity: Where processing is necessary for the performance of a contract with you
• Legal Obligation: Where processing is necessary to comply with applicable laws

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that assist us in operating our website, conducting business, or providing services (e.g., hosting, analytics, email delivery)
• Business Partners: Distributors or installers in your region, only with your consent and to facilitate your project enquiry
• Legal Requirements: When required by law, regulation, legal process, or governmental request

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions are retained for up to 24 months. Analytics data is retained in anonymised form.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at info@smaxenergy.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Smax Energy Co., Ltd.
Email: info@smaxenergy.com
Website: smaxenergy.com